Ricky Casino Privacy Policy

This note sets out, in plain terms, what an account at Ricky involves on the data side: the details you hand over when you register, the documents that clear a withdrawal, and the parties that touch that information along the way. The service is operated by Novatrix SRL, registered in Costa Rica, under licence no. 0000002 from the Tobique Gaming Commission. Where the live privacy policy and account terms differ from anything below, those documents control.

What we collect for your account

Opening and running a member account means we hold a fairly standard set of personal details. Most of it you provide directly; some is recorded automatically as you play.

• Identity basics: full name, date of birth, email and phone number.
• Residential address, used to confirm where you live and which currency set applies.
• Login and device records: sign-in times, IP, browser and device signals tied to your sessions.
• Payment route: the method behind each deposit and payout, held so the cashier can match it to you.
• Gameplay and transaction history: the pokies and tables you open, bets, balances and bonus activity.

Date of birth and address are not optional extras. They let us keep play strictly 18+ and stop anyone using a method that is not their own.

Verification documents (KYC)

Before a payout clears, and sometimes when a deposit pattern needs a second look, we ask for verification papers. The standard request covers three things.

These checks gate withdrawal eligibility. They also keep one personal account tied to one person, which is a firm account rule rather than a formality. Clear, in-date copies move the review along faster.

Payments and the providers we work with

Running deposits and withdrawals across PayID, Visa and Mastercard, bank transfer, Neosurf and crypto means data passes to a handful of outside parties. Payment processors handle the money movement and the fraud screens around it. Game studios behind the lobby, from Pragmatic Play and BGaming through to the live tables run by Evolution and Ezugi, receive the session data needed to settle a round. Fraud-prevention services may review activity that looks off. Each party only sees what it needs, and the underlying currency on every method remains AUD.

Cookies and analytics

Cookies and similar markers keep the experience working and the account safe. They do a few distinct jobs:

• Hold your login session so you are not signed out mid-play.
• Remember preferences such as language, sound and lobby layout.
• Feed analytics that show us which pages and pokies get used, in aggregate.
• Support fraud prevention by flagging unusual access.

Your browser settings let you limit or clear these markers. Worth knowing: switching every cookie off can break sign-in and parts of the cashier, so full access depends on leaving the essential ones on.

How long we keep it, and how it is held

Account and transaction records sit under technical and organisational safeguards, with access limited to the people and systems that genuinely need it. We hold information for as long as your account is active and beyond that where a legal, regulatory or operational reason applies, then dispose of it once those reasons lapse. Verification documents in particular are retained to meet obligations around licensing and anti-fraud, not kept indefinitely for the sake of it.

Your choices and privacy requests

You stay in the driver's seat on a few fronts. To raise anything about your data, reach the team through our contact channel or email [email protected], and always write in from the address registered to your account so we can match the request to you. Never include passwords or full card numbers in a message, and our team will not ask you to.

• Marketing: opt out of promotional email and messages at any time without touching your ability to play.
• Document review: ask what verification files we currently hold and request a correction where something is out of date.
• Support records: query the notes tied to a past chat or ticket.

Responsible-play data

Limits, time-outs and self-exclusion settings you apply are part of your account data too, and we treat them with the same care. If gambling stops being fun, the National Gambling Helpline is on 1800 858 858, free and confidential, and Gambling Help Online offers chat, email and self-help tools. Play stays 18+, and any responsible-play request sent through the contact route is actioned against your registered account.