Contact Ricky Casino Support
When a question about your account, a promo, a pending withdrawal or a verification step cannot be sorted from the lobby or the terms, the support team is there to step in. Two routes cover everything, and picking the right one gets you a useful answer faster.
Live chat, around the clock
Live chat runs 24/7 and handles the everyday stuff best: a login that will not go through, a bonus that has not credited, where your KYC documents sit in the queue, or a deposit that has not landed in the cashier. Keep each chat to a single topic so the agent can pull up the right corner of your account and act on it straight away.
Email for the detailed cases
For anything that needs attachments or a paper trail, write to [email protected]. This suits document submissions, longer payment queries and follow-ups you want recorded. Send it from the email tied to your account, spell out the issue in plain terms, and the team can match the message to your profile without a back-and-forth.
Which channel for which job
| Channel | Best for | Typical reply window |
|---|---|---|
| Live chat | Login, bonus credit, document status, cashier checks | Minutes, any hour |
| Attachments, payment disputes, written records | Within a day, often sooner |
What to put in your message
A reply only moves quickly when the agent has enough to work with. Before you hit send, gather the details that match your issue:
- The email address or username your account is registered under.
- The device and browser you are on, when access or display is the problem.
- The exact promo name and code, for any bonus or free-spins question.
- The payment method used and the date of the transaction, for cashier matters.
- A screenshot of any error, with private details such as full card numbers and personal data blanked out first.
The more of this you hand over up front, the fewer rounds it takes to close the matter.
Keep your details safe
The team will never ask for your password, and you must not type it into chat or paste it into an email. The same goes for full card numbers and original copies of private documents through any unsecured channel. When verification material is needed, support will point you to the secure upload or in-account message route built for it, and that is the only path to use for sensitive files.
For anything to do with limits, breaks or a self-exclusion request, the same routes apply, and you can read more on the responsible gambling page. Members must be 18+, and the free, confidential National Gambling Helpline is on 1800 858 858.